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FAQ

About Us

Sisters Gifts Nl is an online shop Indigenous owned and operated by, Angela Kelly, member of Nipissing First Nation,.  This site features apparel, accessories, jewelry and unique gift items featuring original artwork from Canadian Indigenous Artists  and representing many different Nations.   Our products are designed in Canada and where possible manufactured in Canada as well. 

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Our Commitment to Indigenous Art in Canada

We have specifically sourced Canadian suppliers that partner with Canadian and First Nations Artists to create authentic and distinctive products. Our suppliers ensure each product represents the original artwork by having them approved by the artist or the estate before production.  Royalty is paid to the artist or their estates for each product sold in support of Indigenous Art in Canada.

 

SALES/SHIPPING

We do not have a showroom and are not open to the public. 

We do provide free Contactless delivery locally in Grand Falls-Windsor, NL and the surrounding area.  

Shipping is available at additional cost across Canada.  Multiple options for shipping can be found in your Shopping Cart.  Standard Canada Post charges apply..  Shipping fees are subject to change dependent upon the total size and weight of your order..  Please feel free to Contact Us should you have any questions about which shipping option is right for you. 

We can be also found at local markets throughout the year, please visit us on

Facebook for our market schedule and any special announcements.. 
 

Refunds/Exchanges

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at sisters.gifts.nl@gmail.com with details of the product and the defect and we will gladly assist you to resolve the issue.  Any item defects must be identified within 14 days of purchase.  Other conditions may apply.

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100% Secure Payments/Online Transactions

Our direct payment gateways are offered by Square.  We have a binding agreement with Square that states in part:

 

"To protect Square account holders and their customers, all information our customers submit is encrypted to our servers, regardless of whether you are using a public or private Wi-Fi connection or a data service on your phone (such as 3G, 4G etc.). Square complies with all required PCI Standards. As per our Seller Agreement, Security Policy and Privacy Policy, Square will never sell information to third-party vendors.  Square adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.:

 

PRIVACY

We may use software tools such as Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.  This is to consistently evaluation and improve our customer experience.

 

 We also collect personally identifiable information (including name, email, address, and payment details (including credit card information), at the time of purchase.  This is to solely to be able to contact customers, process purchases and provide assistance with purchases. . Information regarding promotions/sales/new products can be found on our Facebook Page and in our Facebook Group. 

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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